What Should I Do If My Parcel Is Lost or Stolen?
LYRA cannot be held liable for parcels that are lost or stolen as a result of specific delivery instructions left for the carrier. For example, if you request your parcel to be left at the front door instead of requiring a signature, we cannot be held responsible if it is lost or stolen.
To ensure safe delivery, all parcels are sent out on a premium service that requires signatures. This helps ensure they reach you and limits the possibility of theft or loss.
If your parcel has been lost or stolen despite these precautions, please contact us at [email protected] Our team will be happy to assist you promptly.